Free to AHCAP Members!Webinars that speak to your needs - professional development for your whole staff at one low price! You pay one fee, provide one computer and speaker phone, and invite as many people at your organization* to listen and watch as you wish! Each webinar runs approximately 60 minutes and has a designated LIVE question and answer segment. This is a cost-effective and high value way to obtain continuing education that's targeted specifically to healthcare executive assitants and other administrative professionals.
Looking for Continuing Education Credits for cHAP Certification? Attend a Webinar!
Receive 2 credit points for every AHCAP webinar you attend to apply toward your continuing education needed to apply for or renew cHAP certification. *Note that in order to receive a certificate of completion/credit points you must register and log in as an individual participating attendee.
ATTENTION: If you are using Internet Explorer as your browser, you may have trouble registering. Please use another browser, such as Chrome or Firefox.
Spirit of Caring: Self Care
Date – November 14, 2017
Time – 12:00 - 1:00 p.m. Eastern
Presenter – Melissa Francisco-Carlson, Service Excellence Manager - Essentia Health
About the Session:
Missy Francisco-Carlson is a program manager within Essentia Health’s Service Excellence department. One of Missy’s many responsibilities is with the implementation of the Spirit of Care program. The Spirit of Caring revolves around excellent service…the service we provide while we care for ourselves, how we care for our team (unit, department) and our organization and how we care for the patients, their families and the communities we serve. We need all three of these components if to live out the Spirit of Caring. Today we are going to focus on self-care. Why focus on self-care? Because Healthcare is one of the most:
high stress environments you can work in
high risk environments you can work in
Staff in healthcare face on-going changes and challenges constantly
?A higher level of burnout with healthcare staff compared to other organizations, no matter your role