Webinars

Free to AHCAP Members!

Webinars that speak to your needs - professional development for your whole staff at one low price! You pay one fee, provide one computer and speaker phone, and invite as many people at your organization* to listen and watch as you wish!  Each webinar runs approximately 60 minutes and has a designated LIVE question and answer segment.  This is a cost-effective and high value way to obtain continuing education that's targeted specifically to healthcare executive assitants and other administrative professionals.

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Receive 2 credit points for every AHCAP webinar you attend to apply toward your continuing education needed to apply for or renew cHAP certification.  *Note that in order to receive a certificate of completion/credit points you must register and log in as an individual participating attendee.

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Spirit of Caring: Self Care

Date – November 14, 2017

Time – 12:00 - 1:00 p.m. Eastern

Presenter – Melissa Francisco-Carlson, Service Excellence Manager - Essentia Health

About the Session:  
Missy Francisco-Carlson is a program manager within Essentia Health’s Service Excellence department.  One of Missy’s many responsibilities is with the implementation of the Spirit of Care program.  The Spirit of Caring revolves around excellent service…the service we provide while we care for ourselves, how we care for our team (unit, department) and our organization and how we care for the patients, their families and the communities we serve.  We need all three of these components if to live out the Spirit of Caring. Today we are going to focus on self-care.  Why focus on self-care? Because Healthcare is one of the most:

  • high stress environments you can work in

  • high risk environments you can work in

  • Staff in healthcare face on-going changes and challenges constantly

  • ?A higher level of burnout with healthcare staff compared to other organizations, no matter your role

So how do you cope with all of these things and continue to offer high quality care and work? By taking care of yourself. The most important relationship to have is with yourself. If you can't help yourself, you can't help others. But the good news is with practice, self-care is a learned behavior where you can teach yourself to better manage.

About the Presenter:  
Missy Francisco Carlson currently serves as the Service Excellence Manager at Essentia Health based out of Duluth, Minnesota.  She has been involved in various levels of employee development and engagement: including leadership coaching, team building, hospitality service standards, conflict resolution, ethical behavior and most recently, resiliency training.
Missy received her Bachelors of Arts degree from the University of Minnesota-Duluth in Communications and has received additional training from the Blandin Foundation.  She is a certified Myers-Briggs Type Indicator and Thomas Kilman Conflict Modes facilitator, and known for telling personal stories to entertain and relate to her audiences locally and nationally.  Often referred to as the “caretaker of caretakers,” Missy is currently developing the expansion of Service Excellence services at Essentia Health while leading the cultural progression.
As a volunteer in numerous areas throughout the community, Missy has a particular love for event planning.  She can often be found at local hockey rinks, soccer or baseball fields or the theatre with her children’s activities.  She resides in Hermantown with her husband, two teenage children, and their black lab.  You can reach her at missy.fcarlson@essentiahealth.org.


Past Webinars Archives

If you missed an AHCAP webinar and would like to view it when your schedule permits, click here for an archive of past webinars. Just click on the titles to view the recordings.